AI. Communication.
Clear progress
We develop realistic AI strategies, manage complex IT projects and optimize customer communication - data-safe, practical and future-proof.
AI strategy consulting
We work with you to develop a practical, future-proof AI strategy - structured along our proven 4-phase model:
1. AI vision: Where will we be in 5 years?
2. AI mission: How do we get there?
3. AI strategy target alignment: How does this support our business strategy?
4. AI strategy: How do we implement it?
Our consulting services range from the identification of specific potential to technology assessment and the implementation of an AI roadmap - in compliance with data protection regulations, legally compliant, realistic and effective.
Application examples:
All solutions are designed and implemented in accordance with the strictest data protection regulations (GDPR) and high information security standards.
Insurance
AI vision: In five years, 80% of written communication should be automated.
AI mission: Introduction of AI-supported text generation and workflow engines.
Target alignment: Automation reduces costs, increases response speed and strengthens customer loyalty.
Strategy: Piloting in the area of claims communication, subsequent rollout.
Digitalization & transformation
We shape digital change with you: through in-depth analysis of existing processes, targeted technology integration and accompanying change management. In doing so, we create efficient, scalable structures that involve employees and create competitive advantages.
Agile project management / project management (hybrid)
We implement complex IT projects - agile, hybrid or classic. Our employees are all Scrum certified: PSM Professional Scrum Master and PSPO Professional Scrum Product Owner.
In project management, we take responsibility for the complete planning, control and implementation of your projects. This includes project definition, resource and time planning, task allocation and active management of the project team. We ensure communication, budget and deadline monitoring and ensure successful target achievement with structured reporting and quality management - from the initial idea to go-live.
Customer Communications Management
Our expertise in the field of Customer Communications Management (CCM) is based on over 20 years of project experience in regulated industries. We support you in the design, migration and operation of high-performance CCM solutions - for on-premises, hybrid or cloud environments.
We support you in selecting, evaluating and implementing the right CCM software solution for your requirements. We ensure sustainable usability through training, template strategies and operating concepts - for scalable, secure and future-oriented customer communication.
Our service portfolio includes:
- Analysis and optimization of your communication processes- Implementation of omnichannel strategies (print, e-mail, portal, mobile)
- Development of modular, rule-based document templates- Integration of leading CCM systems such as Quadient, Papyrus, DOPiX, Docucom, DocuMatrix, etc.
- Input/output management, document archiving, compliance requirements- Interface development to CRM, ERP and archiving systems